Holistic Happenings Healing Center and Joann M. are committed to providing all of our clients with exceptional care and service. When a client cancels without giving enough notice, they prevent another client from being seen. Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services. Please call us at (708) 429-3052 by 11:00 a.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, you will be charged the full amount of the service.
All appointments must be held with a valid credit card at the time of booking. A credit card hold transaction may be made on your credit card to reserve the appointment time. Your credit card information is stored with full encryption.
Any appointment missed, late, cancelled, or changed without 24 hour notice by 11am the day before your appointment will result in a charge equal to 100% of the reserved service amount. Refunds will be issued with an in-house credit only.
As a courtesy, your appointments are confirmed the day before your scheduled appointment by phone call and/or text messaging.
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving a notification of your appointments from us the day before is not sufficient reason to miss an appointment.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. We recognize that the set appointment time frames may differ from the actual appointment by 10-15 minutes based on shift changes, traffic, and personal needs of our clients and staff.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
Holistic Happening Healing Center stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your will not be charged a cancellation fee.The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Holistic Happening Healing Center policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele.
7925 West 171st Street Tinley Park, IL 60477